If you want service where you are considered a burden and a nuisance then this is the salon for you! I made an appointment explaining I accidentally messed up on my own dye job and needed a color correction, I explained that I only had a budget of $90.00 plus tip (that should be plenty of money because my hair just needed a little toning and a few lowlights). When I went in the 3 staff members were waiting around with plenty of time on their hands, but that's not what the problem was. The problem was as soon as I said who I was their customer service deflated right before me eyes, I imagine no one likes taking on a color correction but I have shoulder length hair that isnt even thick, so it shouldn't be that hard of a job. The manager happened to be pretty nice as she explained to me that my hair was pretty much unfixable at $90.00 in an enthusiastic upbeat way (like I said I have thinner hair and midlength, it should be able to be fixed at or around 90.00 I've had a mess up fixed before, this isn't my first rodeo). The girl that had been assigned to take on the task of doing my hair was curt and obvious about her dislike for her having to take on this job. So, as the manager explained in a way that showed me there was basically no hope, I felt dismissed and they even made me feel like I was being nudged out of my appointment, because it was too big of a task to their liking. I left really angry and my hair not fixed. I shouldn't have to convince them to kindly find a way to make it within my budget in a way that was easy for them. My hair wasn't even going to be hard to fix for them. It was just a little brassy with a spot that didn't process in the back, some lowlights and a toner is all I wanted, I even mentioned that and they were insistent it wasn't within my budget. Never again, I'm not one to complain or write bad reviews. I consider myself an understanding person and slow to displease. My husband even noticed how they were unwilling in a "nice" way. But, that's a smart style salon for you.
Smartstyle Hair Salon is a US Hair Care Studio based in Syracuse, Utah. Smartstyle Hair Salon is located at 2228 W 1700 S, Syracuse, UT 84075, USA.
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